action items alignments applications architectures bandwidth benefits best practices catalysts for change channels collaboration and idea-sharing communities content convergence core competencies customer service data deliverables e-business e-commerce e-markets e-tailers e-services experiences expertise functionalities growth strategies human capital ideas imperatives infomediaries information infrastructures initiatives innovation intellectual capital interfaces internal or "organic" sources leadership leadership skills manufactured products markets materials meta-services methodologies methods of empowerment metrics mindshare models networks niches niche markets opportunities "outside the box" thinking outsourcing paradigms partnerships platforms portals potentialities process improvements processes products quality vectors relationships resources results ROI scenarios schemas services solutions sources strategic theme areas supply chains synergy systems technologies technology testing procedures total linkage users value vortals web-readiness web services fungibility clouds nosql storage virtualisation scrums sprints wins